The double room here was incredibly cozy and had a comfortable bed, the location is close to the city center in the new district, and the staff was friendly and attentive without being overbearing.

Definitely want to stay in that area again for staycation, liked this place. The property is fairly clean; fashionable and clean rooms; comfortable bed. Very very helpful, nice staff, thanks for treating me so well. The venue has particularly good setting in Wu Zhong district adjacent to the metro station.

A really nice experience for a staycation in Suzhou. Fairly clean and simple place with friendly and incredibly helpful staff. Fashionable room with necessary amenities like hair dryers, shower caps, and bath sheets. Enjoyed the view from the window overlooking the city.

The rooms are modern and comfortable with climate control, a safe, and multi-channel TV. The location of the hotel is marvellous, facing city.

We had a great stay during winter, enjoying amenities like cable channels, a mini-fridge-bar, and a writing desk in a well-designed room, along with a bathroom featuring walk-in showers.

The room here was nicely decorated, clean, and the bed was cozy; the hotel's location was convenient, close to the city center, and Wu Zhong district was interesting to explore.

Convenient hotel in a new district close to downtown with a great breakfast selection, no complaints whatsoever.

The Mercure hotel in the new Suzhou town area is a newly opened Accor chain hotel. The building is impressive and the rooms are comfortable with reasonable rates. The staff are all very kind and helpful. The general manager, Mr. Louis Wang, went above and beyond to ensure a warm and welcoming stay. He even presented me with a French red wine, which was absolutely delightful. The hospitality at this hotel is top-notch.

I felt very secure and had no complaints during my stay. The hotel provided everything I needed, and I had a stress-free experience.

Staff helpful, kind, resourceful, efficient. Evening fruit snack. Mexican intern froze cold packs for medicine. George arranged courier service for heavy suitcases. Stress-free stay. Very service-oriented. Good location. Comfortable room. Reasonable rate. General manager gave French red wine. Warm hospitality.

The hotel is located in the heart of the new town and near local attractions. They served a good breakfast and the room was spacious and comfortable.

The staff seemed to lack experience and attention to detail. They interrupted my stay late at night for an unresolved issue and failed to address other concerns I had during my stay.

All staff incredibly helpful, friendly intern, efficient service, stress-free stay, service-oriented hotel.

Nothings.

During my recent stay at this hotel, I was incredibly impressed with the level of service provided by the staff. They were always helpful, kind, and efficient. It was a nice touch to find a healthy evening snack of fruit waiting for me in my room each night. I also had a special request to freeze cold packs for my husband's medicine, and the intern from Mexico went above and beyond to help us out. Additionally, a staff member named George found a courier service for us and arranged for our heavy suitcases to be forwarded to our next destination. the service here was exceptional and made our stay stress-free.

I would highly recommend this hotel to anyone looking for a luxurious and comfortable stay with excellent service.

Our Easter vacation was amazing! The hotel we stayed at had two fantastic amenities: an indoor pool and a fitness center. The location was also perfect, just a short walk away from a beautiful lake and lots of restaurants. But the best thing about our stay was the friendly and helpful staff. They made us feel so welcome and were always ready to offer suggestions for things to do and see around the area.

The only downside to this hotel was the lack of variety at breakfast. While the food was tasty, there weren't many options to choose from.

I recently stayed at this luxurious 4-star hotel and it exceeded all my expectations. The location near the center at the new district was incredibly convenient for exploring the city. The service at this place was exceptional, with friendly and helpful staff who went above and beyond to ensure a pleasant stay. The room amenities, including the air conditioning, mini-bar, and sitting area, provided enhanced comfort. The dining restaurant offered delicious meals and the complimentary welcome drink was a nice touch. Additionally, the free Wi-Fi in public areas allowed me to stay connected. this hotel provided a high level of comfort and quality service.

I would highly recommend this venue to anyone seeking a luxurious and comfortable stay.

loved my stay in suzhou ! mercure really made it great. staff were super helpful and went above and beyond. they even brought us evening snacks and a staff member froze cold packs for my husband's medicine. so thoughtful! overall, a service-oriented hotel that exceeded our expectations.

No restaurant for dinner.